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It is important for our clients to understand that we are not just another “Reactive” or “Break-Fix” IT Support company we do not wait for our clients to contact us to tell us that there is a problem.
We have invested heavily in the latest monitoring and management tools, which ensure that we can monitor our clients systems 24 hours a day, 7 days a week and react to any potential problems before the clients are aware of them.
First and foremost IT Support is about being “Proactive”, however sometimes the unforeseen does happen. As Principality IT are a local Welsh firm based in South Wales, we will be there to get you get back up and running quicker than other IT firms.
That may mean that our helpdesk, which in 2011 performed over 93% of all IT fixes remotely, will be able to help you. Alternatively it may mean that one of our highly skilled and certified engineers will attend site.
Either way we will get to you quickly and get you back up and running. In 2011 are average response time to inbound calls was under 60 seconds! And where required onsite response times averaged less than 45 minutes!
Expectation exceeding levels of customer satisfaction
As a business every member of staff is focused on exceeding the customers’ expectations for every piece of work they carry out. We also place great emphasis on our staff having the technical skill sets they need to fix your problems and as such every employee is certified in at least one of the following technologies, Microsoft, Cisco, Citrix or VM Ware.
To ensure that the focus on customer satisfaction is maintained, every contract is backed by our industry leading Service Level Agreements, where we let you specify the response times, which you require in place to meet the needs of your business!
The right tools for the job
Principality IT is proud to be able to say that we have invested in cutting edge technology which we can use to monitor and support all our clients. Our monitoring system known as “Hawkeye” watches over your systems and network 24 hours a day, alerting our engineers to any potential problems so that PROACTIVE maintenance can be carried out using our state of the art remote management tools.
We can do what we say we can
Principality IT has also invested heavily in obtaining accreditations from some of the biggest names in the market place, so that you, as a client can rest assured that we don’t just say we can do something, but that the likes of Microsoft, Cisco, Citrix and VM Ware endorse that we can do what we say, by awarding us their Partner status.
Principality IT holds a number of professional accreditations, to read more about our accreditations and who we have partnered with CLICK HERE
ZERO Risk Guarantee
If you still have any concerns about whether we can do what we say and whether we are a truly PROACTIVE IT company and not just another REACTIVE company, we offer you this unique guarantee,
If you are not happy with our service after 100 days we will give you your money back!
We are the only IT Company in Wales who are happy to make such a guarantee.
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