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Principality IT base all our contracts on the number of devices and servers to be covered. We do not differentiate between whether a user has a desktop computer, laptop, iPad, tablet or smartphone. We can support your users regardless of how they choose to work and all of our support contracts are individually designed to meet the needs of your business. Examples of the types of packages available can be seen in the three “Off the shelf” packages listed below.

Now small businesses can take advantage of support with our package designed specifically for the smaller business. This package includes remote support and 24/7 monitoring for your business's critical systems and infrastructure all for a fixed, low monthly cost.
Features Include;
  • Initial systems health check & security audit
  • Remote Support (Capped)
  • Hawkeye - Proactive Monitoring 24/7
  • Guaranteed Service Levels
  • Helpdesk support ticket tracking via the Principality IT Client Portal
  • Fixed price project work

Additional support modules can be bolted on to this package as required. Please Click Here to see the available options.
Fixed Support is a package designed for companies who have a need for a comprehensive level of server or pc support, but who recognise that they don't need as much support as comes with the unlimited "Support +" package.
This option can be purchased with or with out 24/7 monitoring. It can also be purchased as a "Remote" or "On-Site" support service.

Features include;
  • Initial systems health check & security audit
  • PC Support
  • Server Support
  • Hawkeye - Proactive Monitoring 24/7
  • Guaranteed Service Levels
  • Helpdesk support ticket tracking via the Principality IT Client Portal
Support + Is the package for companies looking to fully support an in-house IT team or completely outsource their IT.

All aspects of your company IT needs are covered under this package and all for one monthly fixed cost.

Features include;
  • Initial systems health check & security audit
  • Unlimited Remote Support
  • Unlimited Onsite Engineer Support (Where remote support has failed to resolve the issue)
  • Virtual IT Manager
  • Security manager
  • Pro-Active PC Support
  • Pro-Active Server Support
  • Microsoft Application Support
  • Third Party Application Support
  • Hawkeye - Proactive Server Monitoring 24/7
  • Guaranteed Service Levels (15 Minute Remote Response & 2 Hour Onsite Response)
  • Partnership Roadmap (Long term IT Alignment Plan)
  • Helpdesk support ticket tracking via the Principality IT Client Portal
  • 3g Backup line for continous email service

For more information or to discuss your individual support needs please contact us on +44 (0) 845 413 0009 or alternatively email any queries to This e-mail address is being protected from spambots. You need JavaScript enabled to view it "